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Administration & Society
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Notes

Fostering Organizational Trust in North Carolina

The Pivotal Role of Administrators and Political Leaders

Dennis M. Daley

North Carolina State University

Michael L. Vasu

North Carolina State University

Theoretically, organizational trust establishes the framework for productivity. Trust creates an environment that encourages cooperation and allows employees to concentrate their attention on the task. Employing regression analysis with cross-sectional data from the 1994 State Employee Survey, this research examines employee attitudes of organizational trust toward those in top management positions. Demographic controls (education, pay level, race, and gender) exhibit no substantive effect. Attitudes assessing internal job characteristics (benefits, extrinsic rewards, and work environment) demonstrate a relationship in fostering trust. External work characteristics (job satisfaction, supervisory evaluation, and political interference) also emerge as determinants of organizational trust.

Administration & Society, Vol. 30, No. 1, 62-84 (1998)
DOI: 10.1177/009539979803000105
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