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DOI: 10.1177/00953999922019030 Transforming the Mind-Set of the OrganizationA Clinical PerspectiveINSEAD, France
INSEAD, France In this article the processes of individual and organizational changetheir characteristics and dynamicsare explored, and resemblances between personal and organizational change are highlighted using a clinical orientation. Factors such as a period of distress, a crystallization of discontent, a focal event, and a public declaration of intent are shown to play a role in both individual and organizational change. The process of working through the loss associated with changea process that is made up of a number of predictable stages: shock, disbelief, discarding, and realizationis outlined. Social support, locus of control, and hardiness are introduced as factors facilitating the change process. Finally, a case study showcasing a company that experienced a dramatic transformation is presented to highlight some of the critical change variables and to show how top management can use many of the levers that make for a successful transformation and change program.
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