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Computerization, Knowledge, and Information Technology Initiatives in Jordan

American University of Beirut

Using the case of Jordan, this article considers why public administrators, planners, and policy makers are overwhelmingly utilizing information technology (IT) for administrative and transactional processing activities but not decision making. Looking through the theoretical spectacles of the rational-choice view, the behavioral perspective, and a knowledge-oriented approach, it raises the possibility that Jordanian IT and public managers with the support of development agencies may be designing initiatives to improve decision-making activities based on unrealistic assumptions. Much of the learning that inspires the analysis of IT initiatives in Jordan’s public sector is based on fieldwork conducted between October 1999 and April 2000.

Key Words: information technology • computerization • knowledge • Jordan • public administration

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