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Administration & Society
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Evolution of Performance Measurement Until 1930

Daniel W. Williams

Baruch College

Performance measurement originated at the early Bureau of Municipal Research. Over the next quarter century, it became more sophisticated through increased quantification and reliance on experts. However, its focus narrowed from government to government service. This narrowing is linked to reduced social activism among those who used thesemethods. The entire period saw combined interest in accomplishing results and containing costs. Leading advocates of measurement included Lent Upson, Clarence Ridley, Mabel Walker, and Edison Cramer. Ridley became the executive director of the International City Manager's Association where he continued to promote performance measurement for the next 30 years.

Key Words: performance measurement • productivity • outcomes • program evaluation • scorecards • performance budgeting • governmental cost accounting • surveys • experts

Administration & Society, Vol. 36, No. 2, 131-165 (2004)
DOI: 10.1177/0095399704263473
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