This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Citation Map Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via Google Scholar Google Scholar Articles by Boyne, G. A. Search for Related Content Social Bookmarking                   What's this?

Strategies for Public Service Turnaround

Lessons from the Private Sector?

Cardiff University

National policy makers and local service managers are striving to identify strategies to improve the performance of failing public organizations. However, little academic research on public service turnaround is available to inform their efforts. By contrast, substantial work has been conducted on the reversal of decline in the private sector. A model of the turnaround process is developed from this literature, and evidence on the effectiveness of different turn-around strategies is reviewed. The private sector evidence suggests that recovery from failure is associated with strategies of retrenchment, repositioning, and reorganization. The potential feasibility and impact of these strategies in the public sector is evaluated, and major research questions on public service turnaround are identified.

Key Words: organizational turnaround • public and private sectors • pubic service strategies

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?