Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

CiteULike is a free service for managing and discovering scholarly references - click here to get started.

Sign In to gain access to subscriptions and/or personal tools.
Administration & Society
This Article
Right arrow Abstract Freely available
Right arrow Free Full Text (Free PDF) Free
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Right arrow Citation Map
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Similar articles in Web of Science
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via HighWire
Right arrow Citing Articles via Web of Science (2)
Right arrow Citing Articles via Google Scholar
Right arrow Citing Articles via Scopus
Google Scholar
Right arrow Articles by Moynihan, D. P.
Right arrow Articles by Pandey, S. K.
Right arrow Search for Related Content
Social Bookmarking
 Add to CiteULike   Add to Complore   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati   Add to Twitter  
What's this?

Finding Workable Levers Over Work Motivation

Comparing Job Satisfaction, Job Involvement, and Organizational Commitment

Donald P. Moynihan

University of Wisconsin-Madison

Sanjay K. Pandey

The University of Kansas, Lawrence

This article draws on a sample of state government health and human service managers to develop and test a model of work motivation. The authors examine the effect of individual attributes, job characteristics, and organizational variables on three aspects of work motivation: job satisfaction, organizational commitment, and job involvement. They find that managers have varying degrees of influence over these different aspects of work motivation, with greatest influence over job satisfaction and least influence over job involvement. A number of variables are important for work motivation, including public service motivation, advancement opportunities, role clarity, job routineness, and group culture.

Key Words: job satisfaction • organizational commitment • job involvement • work motivation • culture

References

  • Aiken, M., & Hage, J. (1968). Organizational interdependence and intra-organizational structure . American Sociological Review, 33(6), 912-930 .[CrossRef][Web of Science]
  • Allen, N.J., & Meyer, J.P. (1990). The measurement and antecedents of affective, continuance, and normative commitment to the organization . Journal of Occupational Psychology, 63, 1—18 .[Web of Science]
  • American Public Human Services Association. ( 2001). Public human services directory 2001—2002. Washington, DC: Author .
  • Ban, C. ( 1995). How do public managers manage? Bureaucratic constraints, organizational culture and the potential for reform. San Francisco: Jossey-Bass .
  • Bandura, A. (1988). Organizational applications of social cognitive theory . Australian Journal of Management, 13(2), 275—302 .
  • Barnard, C.I. (1938). The functions of the executive. Cambridge, MA: Harvard University Press .
  • Bozeman, B. (2000). Bureaucracy and red tape. Upper Saddle River, NJ: Prentice Hall .
  • Caldwell, D.F., & O'Reilly, C.A. (1990). Measuring person-job fit with a profile-comparison process . Journal of Applied Psychology, 75, 648-657 .[CrossRef][Web of Science]
  • Carson, Kerry D., & Carson, P.P. (1997). Career entrenchment: A quiet march toward occupational death . The Academy of Management Executive, 11(1), 62-75 .
  • Caudle, S.L. (1990). Managing information resources in state government . Public Administration Review, 50(5), 515-524 .[CrossRef][Web of Science]
  • Chun, Y.H., & Rainey, H.G. (2005). Goal ambiguity in U.S. federal agencies . Journal of Public Administration Research and Theory, 15(1), 1-30 .[Abstract]
  • Cohen, A. (1993). Work commitment in relations to withdrawal intentions and union effectiveness . Journal of Business Research, 26, 75-90 .[CrossRef][Web of Science]
  • Cohen, A. (2003). Multiple commitments in the workplace: An integrative approach. Mahwah, NJ: Lawrence Erlbaum .
  • Cook, J.D., Hepworth, S.J., Wall, T.D., & Warr, P.B. (1981). The experience of work: A compendium of 249 measures and their use. London: Academic Press .
  • Crewson, P.E. (1997). Public-service motivation: Building empirical evidence of incidence and effect . Journal of Public Administration Research and Theory, 7(4), 499-518 .[Abstract/Free Full Text]
  • Daniels, M.R. (1998). Medicaid reform and the American states: Case studies on the politics of managed care. Westport, CT: Auburn House .
  • Davis, J.A., Smith, T.W., & Marsden, P.V. (1999). General social surveys, 1972-1998 cumulative codebook. Chicago: University of Chicago, National Opinion Research Center .
  • deLeon, L., & Taher, W. (1996). Expectations and job-satisfaction of local government professionals . American Review of Public Administration, 26(4), 401-416 .[CrossRef][Web of Science]
  • Dillman, D.A. (2000). Mail and Internet surveys: The tailored design method (2nd ed.). New York: John Wiley .
  • Dubin, R. (1956). Industrial worker's worlds: A study of the central life interests of industrial workers . Social Problems, 3, 131-142 .[Medline] [Order article via Infotrieve]
  • Dubin, R. (1968). Human relations in administration. Englewood Cliffs, NJ: Prentice Hall .
  • Ellickson, M.C. (2002). Determinants of job satisfaction of municipal government employees . Public Personnel Management, 31(3), 343-358 .[Web of Science]
  • Ellemers, N., de Gilder, D., & Van den Heuvel, H. (1998). Career-oriented versus team-oriented commitment and behavior at work . Journal of Applied Psychology, 83, 717-730 .[CrossRef][Web of Science]
  • Fox, J. ( 1991). Regression diagnostics. Newbury Park, CA: Sage .
  • Gianakis, G., & Wang, X. (2000). Decentralization of the purchasing function in municipal government: A national survey . Journal of Public Budgeting, Accounting and Financial Management, 12(3), 421-440 .
  • Grogan, C., & Patashnik, E. (2003). Between welfare medicine and mainstream entitlement: Medicaid at the political crossroads . Journal of Health Politics, Policy and Law, 28(5), 822-858 .
  • Gulick, L. (1937). Notes on the theory of organization. In L. Gulick & L. Urwick (Eds.), Papers on the science of administration (pp. 191-195). New York: Columbia University, Institute of Public Administration .
  • Harrison, D.A., Newman, D.A., & Roth, P.L. (2006). How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences . Academy of Management Journal, 49(2), 305-325 .[Web of Science]
  • Herzberg, F. (1966). Work and the nature of man. Cleveland, OH: World .
  • Herzberg, F., Mausner, B., Peterson, R.O., & Capwell, D.F. (1957). Job attitudes: Review of research and opinion. Pittsburgh, PA: Psychological Service of Pittsburgh .
  • Hunt, J.W., & Saul, P.N. (1975). The relationship of age, tenure, and job satisfaction in males and females . Academy of Management Journal, 18, 690-702 .[CrossRef][Web of Science]
  • Ingraham, P.W., Selden, S.C., & Moynihan, D.P. (2000). People and performance: Challenges for the future public service—The report from the Wye River Conference . Public Administration Review, 60(1), 54-60 .[CrossRef][Web of Science]
  • Janis, I.L. (1982). Groupthink: A psychological study of foreign policy decisions and fiascoes. Boston: Houghton Mifflin .
  • Kanungo, R.N. (1979). The concept of alienation and involvement revisited . Psychological Bulletin, 86, 119-138 .[CrossRef][Web of Science]
  • Kaufman, H. (1967). The forest ranger: A study in administrative behavior. Baltimore, MD: Johns Hopkins University Press .
  • Kelman, S. (1987). Making public policy: A hopeful view of American government. New York: Basic Books .
  • Kim, S. ( 2002). Participative management and job satisfaction: Lessons for management leadership . Public Administration Review, 62(2), 231-241 .[CrossRef][Web of Science]
  • Kim, S., & Wright, B.E. (2004, August). IT employee work exhaustion: Toward an integrated model of antecedents and consequences . Paper presented at the annual meeting of the Academy of Management, New Orleans, LA.
  • Khojasteh, M. (1993). Motivating the private vs. public sector managers . Public Personnel Management, 22(3), 391-401 .[Web of Science]
  • Klingner, D.E., & Nalbandian, J. (2003). Public personnel management: Contexts and strategies (5th ed.). Upper Saddle River, NJ: Prentice Hall .
  • Lawler, E.E. (1994). Motivation in work organizations. San Francisco: Jossey-Bass .
  • Lewis, G.B., & Frank, S.A. (2002). Who wants to work for government? Public Administration Review, 62(4), 395-404 .[CrossRef][Web of Science]
  • Locke, E.A. (1997). The motivation to work: what we know. In M. Maehr & P. Pintrich (Eds.), Advances in motivation and achievement, 10, (pp. 375-412). Greenwich, CT: JAI .
  • Locke, E.A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349). Chicago: Rand McNally .
  • Locke, E.A., & Latham, G.P. (2004). What should we do about motivation theory? Six recommendations for the twenty-first century . Academy of Management Review, 29(3), 388-403 .[Web of Science]
  • Locke, E.A., & Latham, G.P. (1990). A theory of goal setting and task performance. Englewood Cliffs, NJ: Prentice Hall .
  • Lodahl, T.M., & Kejner, M. (1965). The definition and measurement of job involvement . Journal of Applied Psychology, 49, 24-33 .[CrossRef][Web of Science][Medline] [Order article via Infotrieve]
  • Meyer J.P., Allen, N.J., & Smith, C. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization . Journal of Applied Psychology, 78(4), 538-551 .[CrossRef][Web of Science]
  • Mosher, F.M. (1982). Democracy and the public service (2nd ed.). New York: Oxford University Press .
  • Moynihan, D.P., & Pandey, S.K. (2007). The role of organizations in fostering public service motivation . Public Administration Review, 67(1), 40-53 .[CrossRef][Web of Science]
  • Naff, K.C., & Crum, J. (1999). Working for America: Does public service motivation make a difference? Review of Public Personnel Administration, 19(4), 5-16 .[Free Full Text]
  • Ouchi, W. (1981). Theory Z: How American business can meet the Japanese challenge. Reading, MA: Addison-Wesley .
  • Pandey, S.K. (2002). Assessing state efforts to meet baby boomers' long-term care needs: A case study in compensatory federalism . Journal of Aging and Social Policy, 14(3/4), 161-179 .[CrossRef]
  • Pandey, S.K., & Garnett, J.L. (2006). Exploring public sector communication performance: Testing a model and drawing implications . Public Administration Review, 66(1), 37-51 .[CrossRef][Web of Science]
  • Pandey, S.K., & Rainey, H.G. (2006). Public managers' perceptions of organizational goal ambiguity: Analyzing alternative models . International Public Management Journal, 9(2), 85-112 .[CrossRef]
  • Pandey, S.K., & Kingsley, G.A. (2000). Examining red tape in public private organizations: Alternative explanations from a social psychological model . Journal of Public Administration Research and Theory, 10(4), 779-799 .[Abstract/Free Full Text]
  • Perry, J.L. (1996). Measuring public service motivation: An assessment of construct reliability and validity . Journal of Public Administration Research and Theory, 6(1), 5-22 .[Medline] [Order article via Infotrieve]
  • Perry, J.L. (1997). Antecedents of public service motivation . Journal of Public Administration Research and Theory, 7(2), 181-197 .[Abstract/Free Full Text]
  • Perry, J.L. (2000). Bringing society in: Toward a theory of public-service motivation . Journal of Public Administration Research and Theory, 10(2), 471-488 .[Abstract/Free Full Text]
  • Perry, J.L., & Wise, L.R. (1990). The motivational bases of public service . Public Administration Review, 50(3), 367-373 .[CrossRef][Web of Science]
  • Pfeffer, J. (1998). The human equation: Building profits by putting people first. Cambridge, MA: Harvard Business School Press .
  • Quinn, R.E., & Rohrbaugh, J. (1981). A competing values approach to organizational effectiveness . Public Productivity Review, 5(2), 122-140 .[CrossRef]
  • Rainey, H.G. (1982). Reward preferences among public and private managers . American Review of Public Administration, 16(4), 288-302 .[CrossRef]
  • Rainey, H.G. (1993). A theory of goal ambiguity in public organizations. In J. L. Perry (Ed.), Research in public administration, 2, (pp. 121-166).
  • Rainey, H.G. (1997). Understanding and managing public organizations (2nd ed.). San Francisco: Jossey-Bass .
  • Rainey, H.G., Backoff, R.W., & Levine, C.L. (1976). Comparing public and private organizations . Public Administration Review, 36(2), 233-244 .[CrossRef][Web of Science]
  • Rainey, H.G., & Steinbauer, P. (1999). Galloping elephants: Developing elements of a theory of effective government organizations . Journal of Public Administration Research and Theory, 9(1), 1-32 .[Abstract/Free Full Text]
  • Rizzo, J.R., House, R.J., & Lirtzman, S.I. (1970). Role conflict and ambiguity in complex organizations . Administrative Science Quarterly, 15, 150-163 .[CrossRef][Web of Science]
  • Romzek, B. (1990). Employee investment and commitment: The ties that bind . Public Administration Review, 50(3), 374-382 .[CrossRef][Web of Science]
  • Saleh, S.D., & Hosek, J. (1976). Job involvement: Concepts and measures . Academy of Management Journal, 19(2), 213-224 .[CrossRef][Web of Science]
  • Schein, E. (1996). Culture: The missing variable in organizational studies . Administrative Science Quarterly, 41(2), 229-241 .[CrossRef][Web of Science]
  • Selden, S.C., & Moynihan, D.P. (2000). A model of voluntary turnover in state government. Review of Public Personal Administration, 20(2), 63-75 .
  • Shepard, J.M. (1977). Technology, alienation, and job satisfaction . Annual Review of Sociology, 3, 1-21 .[Medline] [Order article via Infotrieve]
  • Simon, H. (1997). Administrative behavior: A study of decision-making processes in administrative organizations (5th ed.). New York: Macmillan .
  • Sims, H.P., Szilagyi, A.D., & McKemey, D.R. (1976). Antecedents of work-related expectancies . Academy of Management Journal, 19, 547-559 .[CrossRef][Web of Science][Medline] [Order article via Infotrieve]
  • Smith, V., Ramesh, R., Gifford, K., Ellis, K., Rudowitz, R., & O'Malley, M. (2004). The continuing Medicaid budget challenge: State Medicaid spending growth and cost containment in fiscal years 2004 and 2005. Results from a 50-state survey (Publication No. 7190). Washington, DC: The Kaiser Commission on Medicaid and the Uninsured .
  • Steijn, B. (2004). Human resource management and job satisfaction in the Dutch public sector . Review of Public Personnel Administration, 24(4), 291-303 .[Abstract]
  • Stevens, J.M., Beyer, J.M., & Trice, H.M. (1978). Assessing personal, role, and organizational predictors of managerial commitment . The Academy of Management Journal, 3, 380-396 .[CrossRef]
  • Stimson, J., & Johnson, T. (1977). Tasks, individual differences, and job satisfaction . Industrial Relations, 3, 315-322 .
  • Taylor, F.W. (1919). The principles of scientific management. New York: HarperCollins .
  • Thompson, F.J., & Dilulio, J.J., Jr. (1998). Medicaid and devolution: A view from the states. Washington, DC: Brookings Institution Press .
  • Ting, Y. (1997). Determinants of job satisfaction of federal government employees . Public Personnel Management, 26(3), 313-334 .[Web of Science]
  • Traut, C.A., Larsen, R., & Femier, S.H. (2000). Hanging on or fading out: Job satisfaction and the long-term worker . Public Personnel Management, 29(3), 343-352 .[Web of Science]
  • Vigoda, E. (2000). Organizational politics, job attitudes, and work outcomes: Exploration and implications for the public sector . Journal of Vocational Behavior, 57, 326—347 .[CrossRef][Web of Science]
  • Wiener, Y. (1982). Commitment in organizations: A normative view . Academy of Management Review, 7(3), 418—428 .[CrossRef]
  • Wilson, J.Q. (1989). Bureaucracy: What government agencies do and why they do it. New York: Basic Books .
  • Wittmer, D. (1991). Serving the people or serving for pay: Reward preferences among government, hybrid sector, and business managers . Public Productivity and Management Review, 14(4), 369-383 .[CrossRef]
  • Wright, B.E. (2001). Public sector work motivation: Review of current literature and a revised conceptual model . Journal of Public Administration and Theory, 11(4), 559-586 .
  • Wright, B.E. (2003). The role of work context in work motivation: A public sector application of goal and social cognitive theories . Journal of Public Administration Research and Theory, 41(1), 59-78 .
  • Wright, B.E., & Davis, B.S. (2002). Job satisfaction in the public sector: The role of the work environment . American Review of Public Administration, 33(1), 70-90 .[Web of Science]
  • Wright, B.E., & Kim, S. (2004). Participation's influence on job satisfaction: The importance of job characteristics . Review of Public Personnel Administration, 24(1), 18-40 .[Abstract]
  • Zammuto, R.F., & Krakower, J.Y. (1991). Quantitative and qualitative studies of organizational culture . Research in Organizational Change and Development, 5, 83-114 .

Administration & Society, Vol. 39, No. 7, 803-832 (2007)
DOI: 10.1177/0095399707305546


Add to CiteULike CiteULike   Add to Complore Complore   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati   Add to Twitter Twitter    What's this?


This article has been cited by other articles:


Home page
Review of Public Personnel AdministrationHome page
J. P. West and E. M. Berman
Job Satisfaction of Public Managers in Special Districts
Review of Public Personnel Administration, December 1, 2009; 29(4): 327 - 353.
[Abstract] [PDF]


Home page
Review of Public Personnel AdministrationHome page
J. Word and Sung Min Park
Working Across the Divide: Job Involvement in the Public and Nonprofit Sectors
Review of Public Personnel Administration, June 1, 2009; 29(2): 103 - 133.
[Abstract] [PDF]


Home page
J Public Adm Res TheoryHome page
E. G. Foldy and T. R. Buckley
Re-Creating Street-Level Practice: The Role of Routines, Work Groups, and Team Learning
J. Public Adm. Res. Theory., February 10, 2009; (2009) mun034v1.
[Abstract] [Full Text] [PDF]


Home page
Administration & SocietyHome page
B. E. Wright and S. K. Pandey
Public Service Motivation and the Assumption of Person--Organization Fit: Testing the Mediating Effect of Value Congruence
Administration Society, September 1, 2008; 40(5): 502 - 521.
[Abstract] [PDF]


This Article
Right arrow Abstract Freely available
Right arrow Free Full Text (Free PDF) Free
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Right arrow Citation Map
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Similar articles in Web of Science
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via HighWire
Right arrow Citing Articles via Web of Science (2)
Right arrow Citing Articles via Google Scholar
Right arrow Citing Articles via Scopus
Google Scholar
Right arrow Articles by Moynihan, D. P.
Right arrow Articles by Pandey, S. K.
Right arrow Search for Related Content
Social Bookmarking
 Add to CiteULike   Add to Complore   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati   Add to Twitter  
What's this?